Yuccan International Ltd - Service Level Agreement (SLA) for Promotion "NZ$199 React & Next.js Single Page Multi-section Website Landing Page Build & Host"

BASIC CLARIFICATIONS

• Offer: NZ$199 (typical NZ$599) fee, excluding taxes, for a React & Next.js landing page build, deployment, and first month of hosting.
• Scope: One single-page, multi-section landing page (up to six sections).
• Hosting: First month free on our shared hosting platform (renewable at NZ$5/month thereafter).
• Timeline: Delivery within 24 hours of receiving final client approval.
• Payment: 50% deposit, i.e. NZ$100 excluding taxes, payable before work commences; 50% balance, i.e. NZ$99 excluding taxes, after final client approval.
• Promo Validity: Always valid for all new domain names.

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1. Scope & Deliverables

We will:

• (a) - Build a responsive React & Next.js single-page, multi-section landing page (up to six sections) of a fixed design template.
• (b) - Implement smooth navigation, SEO-ready structure, and contact form with validation.
• (c) - Provide up to two (2) revision sessions within the agreed content and design scope.
• (d) - Deploy the landing page to our hosting platform and provide one (1) month of hosting at no additional charge.

Not included (unless purchased separately): custom styles and designs, email hosting; domain registration; SEO Optimization; CMS integration; custom back-end features; extended security certifications; uptime guarantees beyond Clause 7; training; ongoing maintenance beyond this SLA, unless continuing subscription. Requests for revisions beyond the allowed two (2) sessions may be charged at NZ$100 per hour excluding GST/VAT/sales taxes.

2. Preconditions & Client Responsibilities

• (a) - Domain Name: You are responsible for registering and maintaining your domain name, unless we agree otherwise.
• (b) - Content: You must provide logos, brand colours, images, and finalised text in required formats. Full details will be provided on indication of interest.
• (c) - Timeliness: Failure to provide content and/or review feedback on time may affect delivery commitments.
• (d) - Lawful Use: You must use the landing page and hosting only for lawful purposes.

3. Timeline, Revisions & Hosting Period

• (a) - Delivery within 24 hours of receiving final client approval.
• (b) - Additional revisions or changes beyond two cycles may incur extra fees, per Clause 1.
• (c) - Only technical support is provided once the landing page is hosted; any content revisions may incur extra fees, per Clause 1.
• (d) - The promo period covers only the first month of hosting. After the promo period, the service will discontinue unless a full service agreement has been made with us.
• (e) - We will remind you of the expiry date and time of your promo period twice; the first seven (7) days, and the second one (1) day, before the actual expiry. This will be done via your signup email address.

4. Acceptance & Warranty

• (a) - Practical Completion: Delivery of the working landing page deployed on our shared hosting platform.
• (b) - Deemed Acceptance: If you do not report a defect within 3 business days of landing page hosting, the work is deemed accepted.
• (c) - Warranty Fix Window: We will remediate coding errors throughout the one-month free hosting period, at no charge. Issues caused by client changes or third-party interference are excluded.

5. Security & Disclosures

• (a) - We apply appropriate industry-standard cybersecurity measures at build time and during hosting through ongoing updates, monitoring, and operational discipline; however, no system can be guaranteed invulnerable.
• (b) - Due to security considerations, we do not publish a public plan of the website architectures we use. We will disclose them to you privately on indication of interest.
• (c) - Content and other digital material provided by you will be handled with care, and artefacts deleted after hosting, except limited audit logs retained for up to 30 days (see Privacy, Clause 15).

6. Changes & Out-of-Scope Requests

Requests beyond Clause 1 (e.g., extra sections, custom designs, complex links, backups, etc) will be quoted separately and carried out only upon payment being received.

7. Hosting Service Level & Uptime Guarantee

• (a) - We guarantee 99.9% uptime for the hosted landing page during the promo hosting period.
• (b) - Service Credits: If uptime falls below 99.9%, you may claim credits as follows:
  • (i) Less than 99.9% but at least 99.0% → 3 days credit.
  • (ii) Less than 99.0% but at least 95.0% → 7 days credit.
  • (iii) Less than 95.0% → 15 days credit.
• (c) - Service credits are applied to future hosting invoices or as pro-rata discounts.

8. Measurement & Exclusions

• (a) - Uptime is measured using automated monitoring at the HTTP(S) endpoint, excluding scheduled maintenance.
• (b) - Excluded downtime are:
  • (i) force majeure events,
  • (ii) third-party outages (e.g., upstream ISP, DNS, registrar),
  • (iii) client misconfiguration or misuse,
  • (iv) scheduled or emergency maintenance notified in advance, carried out at minimal traffic periods, and not exceeding 15 minutes.

9. Support Response Times

• (a) - We provide tiered support with the following response targets:
  • (i) Urgent (site down): response within 1 hour, resolution target within 4 hours.
  • (ii) High (major functionality impaired): response within 2 hours, resolution within 8 hours.
  • (iii) Medium (partial impact, workaround available): response within 4 hours, resolution within 2 business days.
  • (iv) Low (general queries, enhancements): response within 8 hours, resolution within 5 business days.
• (b) - Escalation: Unresolved urgent or high issues will be escalated to senior engineers and management until closure.

10. Fees, Payment, Taxes & Refunds

• (a) - The Promo price of NZ$199 is payable in two installments; NZ$100 deposit and NZ$99 after final client approval, before hosting. This price excludes GST/VAT/sales taxes.
• (b) - Fees remain non-refundable once website development begins, except where a justifiable consumer rights provision applies (Clause 17).
• (c) - Hosting fees are billed monthly in advance after the first month and are non-refundable once the period commences.

11. Warranties & Disclaimers

• (a) - We warrant services performed with reasonable care and skill.
• (b) - We disclaim all other warranties, including fitness for purpose, uninterrupted availability, or compliance with third-party metrics (e.g., Google PageSpeed, ad networks).

12. Liability Cap & Excluded Loss

• (a) - Our total aggregate liability is capped at the amount you paid under this Promo.
• (b) - We are not liable for consequential losses including lost profits, reputational harm, or third-party claims.
• (c) - These exclusions do not apply where prohibited by law.

13. Cancellation, Suspension & Termination

• (a) - You may cancel before website development starts, for a full refund of your NZ$100 deposit (less payment provider fees).
• (b) - You may cancel your hosting before the end of your free one-month period; however, no refund will be provided, and we will only be able to download your landing page files within the three days prior to the end of your one-month promo period. This is to enable us properly schedule a hosting detachment of your files from our shared platform.
• (c) - You may receive your downloaded files within 24 hours after you cancel your hosting before the end of your free one-month period, by paying a surcharge of NZ$299 excluding taxes.
• (d) - On request, we can place your landing page on inactive mode after you cancel your promo, before we download your files.
• (e) - We may suspend/terminate your hosting service for illegal use, sanctions/export breaches, or security risks.
• (f) - Should you choose to continue hosting your landing page on our platform after the end of your free one-month period by entering into a full service agreement with us, you may thereafter cancel anytime at your discretion without penalty and receive your downloaded files within 24 hours after you cancel.

14. Acceptable Use, Export Controls & Sanctions

• (a) - You agree to not use the landing page we develop on your behalf to store, transmit or process illegal content or activities, including infringement, malware, spam, harassment, denial-of-service, or activities breaching sanctions/export-control laws.
• (b) - You represent that you and your end users are not sanctioned persons and that your use does not violate UN/NZ or other applicable sanctions, and (where relevant) export-control rules (e.g., NZ Strategic Goods List, “catch-all” controls on certain software/tech).
• (c) - We may require reasonable KYC/identity checks where risk indicators exist, and may refuse service where we reasonably suspect breach of this Clause.

15. Privacy & Data Protection

We will:

• (a) - use your personal data only to provide the service;
• (b) - keep your personal data confidential and apply the required security measures to keep it safe;
• (c) - delete credentials and personal data after service completion, except minimal 30-day audit logs; and
• (d) - on request, enter into a Data Processing Addendum reflecting applicable privacy law (e.g., NZ Privacy Act 2020; GDPR where applicable).

You remain controller of your data and are responsible for privacy notices, lawful basis, and data subject rights.

16. Client Indemnities (Illegal/Unauthorised Use & Third-Party Claims)

You indemnify and hold us (including directors and staff) harmless from any claims, damages, penalties, costs and expenses (including legal fees) arising from:

• (a) - your illegal, infringing, or unauthorised use of the website and hosted service;
• (b) - your breach of sanctions/export-controls or cloud provider terms; and
• (c) - unapproved/illegal content or data you or your users place on the website.

If we are named in a claim relating to your use of the website, we will promptly notify you and permit you to assume the defence at your cost. You may settle claims financially, but you may not agree to any settlement that requires us to take action, admit fault, or provide services without our prior written consent.

17. Consumer Law, Business-to-Business & Contracting-Out

Business Use Acknowledgement:

• (a) - You confirm you acquire these services “in trade” and for business purposes.
• (b) - To the maximum extent permitted and where fair and reasonable, the parties contract out of the Consumer Guarantees Act 1993. If the CGA does apply and cannot be excluded, nothing here limits your non-excludable rights.
• (c) - We do not contract out of the Fair Trading Act 1986 except where permitted in business-to-business “in trade” dealings and only where fair and reasonable. We use plain language and aim for transparency to comply with the unfair contract term regime for standard-form/small-trade contracts.

18. Industry Applicability

This SLA applies to all clients engaged in lawful business activities. It does not certify or guarantee compliance with industry-specific regulations such as HIPAA, PCI DSS, ISO 27001, or similar frameworks. We will provide a best-practice website landing page as described above. Where industry-specific regulatory compliance is required, this can be designed and implemented separately, subject to further discussions, additional scope, and a written agreement between the parties.

19. Intellectual Property

We retain all IP rights in our scripts, templates and methods; granting you a non-exclusive, non-transferable licence to use them. Your existing IP and data remain yours.

20. Confidentiality

Both parties agree to keep each other's Confidential Information secret and use it only for performing this SLA, except as required by law or with consent.

21. Dispute Resolution, Governing Law & Venue

Any dispute arising out of or in connection with this Agreement shall be resolved as follows:

• (a) - The parties shall first seek to resolve the dispute through good-faith negotiations.
• (b) - If the dispute is not resolved within 20 business days, it shall be referred to mediation in Auckland, New Zealand under the rules of the Resolution Institute (or its successor).
• (c) - If the dispute remains unresolved after mediation, it shall be finally settled by arbitration seated in New Zealand under the Arbitration Act 1996, by a single arbitrator appointed by agreement (or, failing agreement, by the President of the New Zealand Law Society). The arbitration shall be conducted in English.
• (d) - Either party may seek urgent injunctive relief from a court of competent jurisdiction to protect its rights pending resolution of the dispute.

This Agreement is governed by and shall be construed in accordance with the laws of New Zealand, without regard to conflict-of-laws principles that would apply the laws of any other jurisdiction.

22. General

• (a) - Severability: If any provision of this Agreement is held to be invalid, illegal, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it enforceable, and if it cannot be so modified, it shall be severed from this Agreement. The remaining provisions shall continue in full force and effect.
• (b) - No Waiver: The failure or delay by either party to enforce any right or provision of this Agreement shall not constitute a waiver of that right or provision. Any waiver must be in writing and shall apply only to the specific instance for which it is given.
• (c) - Assignment: Neither party may assign, transfer, or novate this Agreement, in whole or in part, without the prior written consent of the other party. Such consent shall not be unreasonably withheld or delayed. Notwithstanding the foregoing, either party may assign this Agreement without consent to:
  • (i) an affiliate (provided the assigning party remains responsible for performance), or
  • (ii) a successor in connection with a merger, acquisition, or corporate reorganisation, provided that written notice is given to the other party within a reasonable time.
• (d) - Entire Agreement: This Agreement, together with our General Terms of Use and any applicable order or quotation issued under it, constitutes the entire agreement between the parties with respect to its subject matter and supersedes all prior or contemporaneous understandings, agreements, negotiations, and representations, whether written or oral. No pre-contractual statement, promise, or representation shall be binding unless expressly incorporated into this Agreement.
• Except as expressly provided in this Agreement, no conditions, warranties, or other terms shall apply, whether implied by statute, common law, custom, or otherwise, to the maximum extent permitted by applicable law. In the event of any conflict between this Agreement and an order or quotation, the terms of this Agreement shall prevail unless the order or quotation expressly states otherwise.

23. Electronic Acceptance

This Agreement may be executed and accepted electronically, including by way of tick-box confirmation, “I agree” acknowledgment, or electronic signature. Each party agrees that such electronic acceptance constitutes a valid and binding execution of this Agreement and is admissible as evidence of the parties’ intent to be legally bound.

For the purposes of:

• (a) - New Zealand law, the parties agree that any electronic signature applied in connection with this Agreement is valid and reliable under the Contract and Commercial Law Act 2017;
• (b) - United States law, the parties acknowledge that electronic signatures and records are enforceable under the Electronic Signatures in Global and National Commerce Act (ESIGN) and the Uniform Electronic Transactions Act (UETA);
• (c) - European Union law, the parties recognise that electronic signatures are valid under the eIDAS Regulation (EU No 910/2014); and
• (d) - other jurisdictions, the parties agree to recognise the validity of electronic signatures to the maximum extent permitted by applicable law.

24. Amendments

No amendment, variation, or modification of this Agreement shall be valid unless it is in writing and expressly stated to amend this Agreement, and is executed by authorised representatives of both parties.

For the avoidance of doubt:

• (a) - Electronic Form Permitted: In accordance with Clause 20, an amendment may be executed electronically (including via recognised e-signature platforms or authenticated acceptance through a client portal).
• (b) - No Informal Modifications: No email, instant message, or other informal communication shall constitute an amendment unless expressly incorporated into a formal written variation as described above.
• (c) - Order/Quote Updates: Updates to an order or quotation must be expressly identified as a variation to this Agreement to have effect.

Contact Us

For questions regarding this SLA, please call us on +64 9 886 4638 during business hours (9am to 5pm weekdays; Pacific-Auckland time) or send us an email via the contact form on our main landing page.

Last updated: February 2026